There’s a lot of good reasons to use HME drive-thru parts and equipment (such as the EOS | HD Headset System and the Zoom Timer System) in your drive-thru lane.

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CE Repairs is known throughout the drive-thru industry as a leading provider of quality drive-thru parts and equipment repairs. But we also like to provide information that can help our customers improve their drive-thru operations.

 For example, do you know what a POS-TOOS plugin is and why it’s important?

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Operating a profitable drive-thru system requires reliable equipment that can stand up to the fast-paced drive-thru environment. But even the best equipment sometimes needs maintenance or repair. When a headset or timer system breaks down, you need fast, reliable repairs from a company that specializes in fixing drive-thru equipment.

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Have you ever noticed how the best companies tend to specialize in a few products or services instead of trying to be all things to all customers? In the QSR industry, the name “CE Repairs” has become synonymous with quality because we do just that.

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Headset batteries aren’t one of the more expensive items on the drive-thru equipment budget, but every penny adds up. So if you’re burning through batteries faster than usual, here are some tips for getting them to last as long as possible.

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CE Repairs is always here to help you when drive-thru equipment breaks down or you need to purchase new or refurbished equipment. But we also like to help you save time and money by doing some “fix-its” for yourself.

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A good drive-thru headset system is essential for providing fast, accurate service in the drive-thru lane. But not all headset systems are created alike. Here are five signs that your current headset system may not be up to the task for a busy drive-thru operation.

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CE Repairs is here to help with any drive-thru equipment problems you may have. But many times you can save time and money by fixing things on your own.

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With all the recent advances in drive-thru technologies, such as high-definition audio headsets and cloud services to efficiently manage multiple store data, a cabled intercom system seems like an ancient relic from the past. But with two decades of QSR management experience, I can tell you that it has saved me on more than one occasion. The last time it happened we were upgrading to a completely new timer and headset system. Normally, that’s a fairly easy task, but for some reason the contractor really botched the job. I think the technician didn’t have any experience with the system we bought, which taught me a good lesson about doing research on the installation vendor as well as the system itself. Either way, we had to rely on our cabled intercom system for two days. When a customer pulls into the lane, the system notifies drive-thru employees with an audio alert and a “vehicle detect” light. The order taker pushes a button to talk to the customer and get their order. When the customer drives away with their meal, the system resets itself for the next customer. Yes, it’s definitely clunkier than today’s modern hands-free headsets. But it still works in a pinch. A couple of years ago I thought about getting rid of my cabled intercom because I had not used it in a long time. Instead, I sent it so CE, who quickly got it working just like new. That was one of the smartest decisions I ever made. I shudder to think how much business we would have lost had we not been able to serve drive-thru customers for those two days. Thanks to CE, we didn’t miss a beat!

If you own or operate drive-thru fast food restaurants in multiple states, you probably know how hard it can be to find a reliable equipment repair and installation vendor in each location. 

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