Are drive-thru headset equipment problems slowing down your service times? Here’s how to avoid some common equipment breakdowns..

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Have you ever ordered a drive-thru equipment product or accessory from a vendor and then wondered why it took so long to receive it? You told them it was a rush order, and you explained why it was so important to get the part right away. Yet three or four days go by and you’re still waiting for the UPS driver to deliver. With CE let us show you how we can help with your drive-thru headset system.

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You have drive-thru equipment that needs to be repaired through Commercial Electronics, but do you know where to start or what the processes are? You might be surprised on how simple the steps really are, it first starts with printing out your free UPS label provided by CE. No printer? No problem, CE can mail your labels same-day as requested. Want to know more?

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Is your drive thru equipment prepared for unpredictable seasonal weather? Winter can take a harsh toll to your drive thru which can significantally effect your customers, and essentially your business. Do you know how to perform regular checks on your equipment and what to look for? In this week's blog, read about winter maintenance tips and drive thru equipment repair from CE.

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Did you know that even the most well-built headsets will wear down over-time? Do you know what to do if that happens, or who to call? At time like these, CE can lend a hand. As an example provided in this article, you will find a list of HME's ION IQ replacement parts including...

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Crew members may not always tell you when a headset isn’t working just right. Some problems can cause inaccurate order taking or slower speed of service. If your staff or customers are experiencing any of these issues or concerns in this article, then it's time to call CE for your drive-thru repairs.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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The other day, my cell phone stopped working for no good reason. My carrier said they would be happy to fix it – just put it in the mail or send it in via UPS. That seemed reasonable, until they told me I had to pay for the shipment.

That’s one reason I send all my drive-thru equipment repairs to CE. When I need a timer or drive-thru headsets fixed, I can count on them to do it quickly and do it right. Plus, they don’t charge me for the inbound shipping. I simply fill out a short online form, print out the shipping label, and have the UPS driver come pick up it at my restaurant.

CE also backs their drive-thru repairs with a 4-month warranty. If the equipment breaks down again or doesn’t work properly during that time, they’ll fix it for free. And of course, there’s no charge for the inbound shipment. So far I haven’t had to send any repairs back a second time. But it’s nice to know that option is available if I ever need it.

If you own a quick-serve restaurant, a Protection Plan offers a cost-effective option for repairing your drive-thru equipment. If you own multiple QSRs, a Protection Plan is a necessity.

The more restaurants you have, the more drive-thru equipment you have to maintain. And no matter how well you treat your equipment, it will eventually break down or wear out, requiring repair or replacement. A Protection Plan provides peace of mind by providing unlimited drive-thru repair services for one fixed monthly fee.

Not all Protection Plans are created equal, which is why so many QSR owners and managers contract with Commercial Electronics. With several options for your drive-thru maintenance needs, Protection Plans are the best bang for your buck at CE.

• We offer one fixed, low, monthly payment to eliminate the surprise of unexpected drive-thru repair costs – no matter how many repairs you have. 

• Our flexible contract options, including duration, shipping options and advance exchange options, can be tailored to your exact needs.

• Our Protection Plans cover any mix of drive-thru headsets and timer brands, including HME, Panasonic and 3M.

Whether you have one or one hundred stores, a Protection Plan from CE will keep your drive-thru equipment in top operating condition.  Call today and you’ll never again have to worry about unexpected drive-thru equipment repairs.