During the summer months most quick-service restaurants extend their store hours to satisfy the increase flow of customers. As a result of the influx of traffic, drive-thru equipment takes a beating more than any other time of year. If unprepared, you could end up spending hundreds of unbudgeted dollars on drive-thru repairs.

Luckily for you, CE provides drive-thru protection plans at a fixed, low monthly fee so you won’t have to worry about unforeseen expenses or lengthy downtime without drive-thru equipment. Here is how it works:

1. Choose the Drive-Thru Protection Plan that best fits your store’s needs.

2. Pay a low, fixed monthly rate and CE will repair or replace any drive-thru equipment on your plan.

3. Your store stays up and running.

Choose any protection plan and receive the following benefits:

-Unlimited drive-thru repairs

-Reduced downtime

-No long-term contracts

-Any model, any brand

-Highest quality parts and service

-Peace of mind

If you currently suffer from the summer time blues as a result of expensive drive-thru equipment repairs, or simply want to save money every month, call CE at 877-731-0334. Choose the protection plan that best fits your budget and start taking advantage of the benefits today!

Running a quick-service restaurant really keeps you on your toes. When speed is the name of the game, there’s little time to react when your drive-thru equipment breaks down. That’s one of the reasons stores receive multiple drive-thru headsets with the purchase of a drive-thru headset system. Should a headset stop working, there is another one there to back you up.

In most cases, stores will send in their drive-thru headsets once they break so they can be repaired and go back into the mix. However, sometimes those broken headsets are forgotten and, before you know it, you’re down to your last one. When there’s no time to wait for drive-thru headset repairs, CE offers advance exchange to get your drive-thru back up and running fast.

To take advantage of CE’s advance exchange program, simply call 877-731-0334, explain the issue you’re having and CE will send the replacement drive-thru equipment you need -- most of the time overnight! All you have to do when you receive the equipment is take it out of the box, place your broken equipment back into the box, and seal it. CE makes the process so easy you don’t even have to drop the box off at a mailing facility. UPS will be notified to come back to your store within three to five business days to pick up.

There’s no time in the life of a quick-service operator to stress over drive-thru equipment repairs. With CE’s advance exchange repair option, you can have peace of mind that no matter what obstacles you face with your drive-thru equipment, CE will have a solution.

For more information on how CE can help you with repairs, installation, or accessory sales call 877-731-0334, or browse the website to learn more.

Many QSRs have a drawer full of broken drive-thru equipment because they don’t have the time or the money to send it for repair. This can get you in to a pickle if you’re down to your last working headset. What would you do if it happened to break down during lunch rush? With a CE Protection Plan those worries can be a thing of the past.

There are several plans to choose from to fit any budget. Some benefits to having a Protection Plan include:

-Unlimited drive-thru repairs for a low, fixed monthly fee

-No long-term contracts

-Good for any model/any brand headset and timer

-Less downtime in stores

-Quality parts and service

For convenience at its finest, try CE’s premium coverage for headset systems. This provides you with advanced exchange and overnight shipping on base stations, vehicle detector boards, speakers, power adapters and chargers. Also included is advanced exchange on headsets and belt-pacs with second day shipping. Instead of waiting for drive-thru equipment to be shipped, repaired and shipped back to you, CE will send  replacement equipment within one to two days. All you have to do is put your broken equipment in that same box and hand it back to the UPS driver. It doesn’t get easier than that.

If you’re on a tight budget, there are other plans that provide full coverage and include mail-in drive-thru repair of headsets and belt-pacs for a low monthly fee.  

Failing to plan, is planning to fail. Protect yourself with one of CE’s Protection Plans.

I own a large, regional chain of QSRs, each one with dual drive-thru lanes. As you might guess, I use a lot of drive-thru equipment to keep those lanes running smoothly.  I happen to believe that HME makes the best drive-thru equipment, so all my stores are equipped with either the HME ION IQ or Wireless IQ.

 

When I need to purchase a new piece of drive-thru equipment or repair an existing one, it’s nice to know I can turn to one place for all my needs: CE. They’ve got everything from base stations to clothing clips, battery doors to speaker kits – and most of their products offer a choice of new or refurbished at very reasonable prices.

 

CE offers free shipping on all inbound repairs.  They have advance exchange programs when I can’t wait from something to get fixed. They even offer same-day repair service on many of the products they fix. And if you use drive-thru products other than HME, they can even fix those as well.

 

If you’re a dedicated HME user like me, I recommend keeping the CE phone number (877-731-0334) on your speed dial.  They have everything you need to keep your  drive-thru system running smoothly, including a full range of accessories. And they deliver it all with fast, friendly service!

Broken headsets are a leading source of frustration for drive-thru managers and their crewmembers. The top recurring repair issues for drive-thru headsets include:

 

1.    Broken headband wires

2.    Broken buttons, springs or mechanical switches

3.    Broken headbands

 

The solution to #1 is simple. Most drive-thru headsets are designed so that the wires run across the headband to the battery. When these wires get twisted or pulled, they can easily break, rendering the headset inoperable. To solve this problem, invest in a headset – like EOS | HD from HME – that transmits the signal wirelessly. With no wires to break, the headsets can be bent, twisted and pulled without fear of disrupting the signal.

 

To minimize repair #2, look for a headset with fewer moving parts. This makes it easier for employees to operate the headset, and minimizes the chances that something else might break due to constant use.

 

Finally, to avoid repair #3, get a headset made with flexible steel, as this allows it to snap back into proper position even after being pulled and twisted in many directions. It also provides a secure, comfortable fit for employees.

 

If all else fails and your headsets still need repairs, give CE a call at 877-731-0334. We’ll get your drive-thru equipment up and running again, often within 24 hours!

Have a question about drive-thru equipment repairs? Chances are you’ll find the answer at CE’s online Drive-Thru Repairs FAQs page.

 

Not all questions or problems need a live service technician to resolve.  So we’ve put together a list of frequently asked questions that address common drive-thru repair issues. For example:

 

·         -How do drive-thru maintenance agreements work?

·         -What kind of warranty does CE include with its drive-thru repairs, accessories and systems?

·         -Should you buy a new or refurbished drive-thru system?

·         -What is CE’s return policy on purchased drive-thru equipment?

 

Get the answers to these and more at www.cerepairs.com/drive-thru-faqs.

 

If you can’t find what you’re looking for on our FAQs page, call us at 877-731-0334. Our friendly service representatives will answer any questions you have about drive-thru repairs.

Every so often, QSR drive-thrus experience an equipment problem that can only be resolved on-site. CE offers fast, reliable on-site service in the greater St. Louis area. However, if you need on-site service anywhere else, CE offers a nationwide network of drive-thru repair and installation service providers for your convenience. To find the one nearest you, call 877-731-0334.

 

And remember:

 

• CE services all major brands, ?including HME, Panasonic and 3M.

 

• Our technical support department can address many of your drive-thru repair needs remotely by phone.

 

• We offer an advance exchange equipment service when you can’t wait for repairs.

 

All of our repairs are 100% satisfaction guaranteed. If we can’t fix it, you’ll receive a $100 credit toward the purchase of a new unit, or $65 toward the purchase of a refurbished unit.

They say if you want something done right, go to the experts. I learned that the hard way when I bought a fast food restaurant with a drive-thru lane. The restaurant came with a great HME headset system, but even the best drive-thru equipment breaks down or wears out over time.

 

At first when I needed drive-thru repairs or service, I tried a local restaurant equipment repair company. Their prices were good, but the workmanship wasn’t. Too often, I had to send equipment back two or three times before they fixed it right.

 

That’s when I learned about CE, the only independent HME factory-approved and trained facility in the U.S. That means you can trust the quality of their workmanship and their replacement parts.

 

Every CE repair starts with a rigorous 35-point inspection. They only use quality manufacturer and aftermarket parts. And they thoroughly test the repaired equipment before sending it back to you. They also give excellent service, often fixing a part with 24 hours of receiving it. Did I mention that their prices are even better than the local repair company I used before?

 

I’ve never had to send anything back to CE after they fixed it, so I don’t go anywhere else for my drive-thru equipment repairs. It provides real peace of mind knowing they will get it right the first time.

 

With the holidays coming up, everyone can use a little extra money. If you’re a first-time CE customer, you can save up to half off any all-in-one headset or belt-pac repair with our new customer special offer.

 

All you have to do is print the coupon, place it in a box with your broken drive-thru equipment, and send it to CE for repairs. The offer is good for all brands, including HME, Panasonic and 3M. You’ll get our convenient same-day service and 4-month warranty. And all our repairs are 100% satisfaction guaranteed.

 

To save even more money, print a UPS return service label and place it on the box for FREE SHIPPING! Simply drop the box off at any authorized UPS service location or give it to your UPS driver.

Seems like more and more companies these days are charging for technical support. Fortunately, there’s one company that’s critical to the success of my business that doesn’t – CE.

 

I own a small chain of quick-serve restaurants, and we have a drive-thru in each one. Which, of course, means that I need a good headset and timer system to operate each drive-thru in a fast and efficient manner. This equipment breaks down from time to time, and I know I can count on CE for quality repairs or replacement parts.

 

But sometimes I can’t tell if a piece of my drive-thru equipment needs repairing or if it can be fixed on the spot. When that happens, I call CE and they give me a quick, honest answer. Sometimes the only solution is to send the equipment in to be repaired or replaced. But many times they have saved me time and money by explaining over the phone how to solve the problem.

 

When I need help with a technical problem, it’s nice to know I can call CE and speak to a live support person without worrying how much it will cost. It doesn’t matter what the issue, they will take the time to help me figure it out. And they offer this free support on all models of drive-thru equipment that they sell and repair.

 

If you need drive-thru equipment repairs, or you’re not sure how to fix something, give CE a call.  You’ll get fast, friendly service from people who know what they’re doing.