Have you ever pulled into a drive-thru on a bright sunny and found it almost impossible to read the menuboard due to glare from the sun? 

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Headsets take a lot of use, and sometimes abuse, in the fast-paced drive-thru environment. Proper care of these essential drive-thru parts can extend their service lives and help reduce costly downtime.

As you will notice, headset maintenance involves more than regular cleaning. Keeping them in good working order also requires replacing certain parts when necessary, as well as proper battery use and headset storage.

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All drive-thru operators know the importance of keeping their drive-thru parts and equipment clean, especially the headsets. But with the COVID-19 pandemic, cleaning is no long enough. Headsets and other equipment need to be sanitized for the health and safety of employees and customers.

Fortunately, the top three drive-thru headset manufacturers – HME, Panasonic and PAR (they recently purchased the 3M headset business) – have all provided bulletins outlining sanitizing procedures. You can access them here:

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Experienced drive-thru operators know that a little bit of maintenance goes a long way toward keeping your drive-thru parts and equipment in good working order. This is especially important for headsets, which are susceptible to moisture and rough treatment. No matter what type of headsets you use, the following will help keep your headsets working as they should.

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Fast food professionals say that providing drive-thru customers with a great experience is the key to repeat business. How do you go about doing that? Here’s our checklist for keeping customers happy so they come back for more.

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What do HME, Panasonic and 3M headsets have in common?

They’re the top three brands in the drive-thru industry. They provide reliable performance when well maintained. And, they can all be fixed – quickly and professionally – at CE Repairs.

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When the EOS | HD high-definition audio headset system was launched several years ago, it represented one of the biggest technology breakthroughs for the drive-thru industry in a long time. Its unsurpassed sound quality is a boon to both customers and crewmembers alike. Its restaurant management capabilities help drive-thrus run smoothly at all times.

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Mobile applications can help drive-thrus build strong loyalty programs that encourage repeat business. Here are some effective ways to do it:

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It takes a lot of parts and equipment to keep a drive-thru lane humming, and the cost of those parts can add up. That’s why many operators purchase refurbished rather than new drive-thru parts.

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Having drive-thru parts and equipment break down in the middle of busy dayparts can be frustrating – even more so when you don’t have a working part on hand to replace it.

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