Experienced business owners know that it costs more to get a new customer than it does to keep one. This is especially true in the fast food industry, where competitors abound and customers have so many choices.

Developing customer loyalty starts with good food delivered quickly and accurately.  Practicing these five techniques will also contribute to a high percentage of repeat business:

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The holidays are a time for gift giving. Afterwards, they’re often a time for returning gifts you don’t want or can’t use.

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The holiday season can be extra busy for drive-thrus as shoppers drop by for a bite to eat after a long day at the mall. To minimize wait times and keep your drive-thu lane moving as smoothly as possible:

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If you’re looking for a new drive-thru parts repair vendor, why not give CE a try with our new customer specials?

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Looking for ways to reduce your drive-thru operating costs? Try these five tips:

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The “dog days” of August are over and kids are back in school. Now’s a great time for a refresher course on how to upsell in the drive-thru. Start by making sure your drive-thru parts and equipment, especially your headsets, are in good working order. Then coach your team to:

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Looking for ways to improve speed of service and customer satisfaction? Make it quick and easy for your guests to order.

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Does it seem like you’re always one step behind in the latest drive-thru equipment and technology? If so, you may want to consider leasing your drive-thru parts and equipment rather than buying. Here’s why: On the financial side, it can help manage your cash flow by offering easier payment terms. From a technology standpoint, it offers more flexibility by making it easier to upgrade to newer equipment and technology advancements when they come on the market.

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One of the most important components of a drive-thru system is the vehicle detector, which alerts crewmembers when customers pull into the lane. The last thing you want is for customers to sit in their cars waiting to be acknowledged because everyone is too busy doing other things to notice.

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I’ve owned and operated nearly a dozen QSR restaurants for many years now.

I built some of them new, but I also bought more than half of them from other restaurant owners.  As a result, I ended up with a mishmash of different drive-thru system equipment, including headsets and timers.

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