Are you looking for a new repair vendor for your drive-thru headsets and other equipment? Look no further than Commercial Electronics, the leader in quality drive-thru equipment repair and replacement parts. We’ve got everything you want from a full-service drive-thru repair vendor, including:

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Have you ever ordered a drive-thru equipment product or accessory from a vendor and then wondered why it took so long to receive it? You told them it was a rush order, and you explained why it was so important to get the part right away. Yet three or four days go by and you’re still waiting for the UPS driver to deliver. With CE let us show you how we can help with your drive-thru headset system.

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Is your drive thru equipment prepared for unpredictable seasonal weather? Winter can take a harsh toll to your drive thru which can significantally effect your customers, and essentially your business. Do you know how to perform regular checks on your equipment and what to look for? In this week's blog, read about winter maintenance tips and drive thru equipment repair from CE.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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When it comes to drive-thru equipment, headset and timer systems get most of the attention. But the equipment outside your kitchen is just as important as those on the inside – especially your vehicle detector.

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Just about every QSR with a drive-thru uses wireless technology to power their drive-thru headsets and timer systems. But in an emergency situation, a cabled intercom system can keep your drive-thru lane in business until your drive-thru system repair is complete. A cabled intercom also offers a cost-effective alternative to wireless for low-volume drive-thru operations.

The CE C-15 cabled intercom drive-thru system delivers easy operation and one-touch convenience at a very affordable price. Our new and refurbished systems include cable, power supply, and mounting kit, and offer the following features:

• Touch-panel switch
• Power-on
• Standby
• Presence-alert
• Talk and listen indicator lights
• Internal microphone for clear communication

We also repair existing cabled intercom systems, and carry a full line of accessories and replacement parts. If you’re thinking about getting a cabled intercom as a backup, or need any drive-thru repairs, give CE a call at 877-731-0334.

It’s not often you get something for free these days.  And when you do, it’s usually worth what you paid for it.

Not with Commercial Electronics repairs! As a QSR manager with a very busy drive-thru lane, I’ve been a customer of CE for several years. I can always count of them for fast, reliable service. And when they send my repaired drive-thru equipment back, I know it will work the way it’s supposed to.

Everyone once in a while I need some help with my drive-thru headsets or timer system. They’re not broken to the point of needing repair, but something about them just isn’t working right, and I can’t figure it out myself. That’s when I call CE for free technical support over the phone. That’s right – FREE technical support.

Their knowledgeable support reps are more than happy to answer my questions or walk me through the process of solving the problem. Most of the time we can figure out what’s wrong over the phone. Other times, I end up sending in my drive-thru equipment for diagnosis and repair.

Autumn has arrived and winter is just around the corner. Now’s the time to protect your drive-thru equipment – and your profits – with CE’s Drive-Thru Protection Plan.

For one low monthly payment, you get unlimited repairs on your drive-thru headsets, timer systems or cabled intercom systems – any model and any brand. The plan also includes optional advance exchange on drive-thru system components to reduce downtime and keep your drive-thru operations flowing smoothly.

You can choose from different level of coverage and plan options based on your needs and your budget. And you don’t have to sign any long-term contracts in order to receive fast, efficient drive-thru repair services when you need them.

Why choose CE repairs?

• 40 years of drive-thru service and repair experience
• Factory-certified repair technicians
• Quality parts used in all repairs
• One monthly fee covers all drive-thru repair expenses

Has the aroma of barbecue ever made your mouth water? How about the sight of a big, juicy burger on TV or the sound of crackling bacon in a frying pan? The role these senses play in your food consumption doesn’t only have an impact on the specific food you choose to eat, but where you choose to purchase it. By exercising the five senses you’ll be sure to attract more customers to your drive-thru.
 

Sight—You only have one chance to make a lasting first impression. Since the first sense customers use when they pull into your restaurant is sight, you’ll want to make sure the perimeter of your building, including your drive-thru, is clean and spotless. Also focus on your drive-thru menu board. Ensure it’s brightly lit and clutter free. Use authentic, sharp-quality photos sparingly to entice customers to try new or higher-priced products on your menu.

Sound—Because communication is necessary in the ordering process, drive-thru sound quality plays a really important role in winning over your customers. If you haven’t upgraded to an HD Audio or digital drive-thru system, and aren’t maintaining your drive-thru headsets on a weekly basis, you could end up with detrimental sound-quality issues. To ensure customers are able to communicate their order without difficulty, test your headsets with other employees regularly before you open for the day, or during slow periods.

Smell—Nothing will turn a person away from hunger quicker than the smell of something foul. This is yet another reason to keep the parking lot and perimeter of your restaurant clean. If you currently store dumpsters next to the menu board or drive-thru lane, think about relocating them. If that isn’t an option, seal garbage bags as best as possible before placing (not throwing) them in the dumpster, and keep the lid closed to help reduce the escape of bad odors.

On the other hand, smells can also work for you. Try upselling dessert at the window if you’ve just pulled a fresh batch of cookies from the oven. With the aroma of freshly baked pastries filling their car, how could your customer say no?

“Touch”—Drive-thru efficiency doesn’t include cutting corners. The way an order is presented to the customer has more of an impact than you may think. If food isn’t wrapped properly or has spilled over in the bag when the customer receives it, it leaves  the lasting impression that your establishment is messy and unorganized. It also suggests that your employees don’t take pride in their job. A neatly packed order and courteous staff will earn you big points.

Another way to set your store apart from other restaurants is by adding a special touch to each order. Whether it’s an after-dinner mint, affirmation, trinket or board game on the packaging itself, an extra little take-away for the customer will be appreciated and remembered.
   

Taste—The number one element people rely on with their favorite quick-service restaurants is the taste of the food. Each menu item was designed to taste a specific way, and it should taste that same way every time. In order to achieve this, the ingredients need to be precise. Not only is it important to use the same and only the same ingredients each time, but the measurement of each ingredient should be the same every time as well.

Now that you’ve learned how to use all five senses to attract drive-thru customers, put them into practice and watch your sales soar. For more information on drive-thru maintenance, how to improve drive-thru efficiency, increase customer counts, or questions regarding any other drive-thru-related topic please call 877-731-0334, or check back next week to learn more.