Today’s advanced drive-thru technologies make it possible to gather more data than ever about individual customers. Here’s how to use that data to achieve better marketing results.

[Read more →]

Today’s state-of-the-art digital menu boards can do things that were unheard of only a few years ago. Three capabilities you may be surprised to learn about include:

[Read more →]

Did you know that Generation Z, people born between the mid-1990s and early 2010s, represent a market of 74 million potential drive-thru customers? That’s almost one out of every 5 Americans! Here are three tips for attracting this lucrative generation of fast food lovers to your drive-thru.

[Read more →]

Mobile ordering has rapidly become a popular alternative for drive-thru customers who don’t want to wait in the queue to pick up their meals. But lines in the drive-thru lane don’t seem to be getting shorter, which means you will always need to keep your drive-thru parts and equipment in good working order.

To keep your mobile customers coming back for more, here are four ways to provide a great mobile experience:

[Read more →]

Drive-thru systems user manuals offer many benefits for managers and employees. They make it easy to set up and use the systems properly, perform needed maintenance, and conduct minor do-it-yourself repairs. They also provide excellent teaching tools for new employees just learning to use a system.

If you use HME drive-thru parts and equipment in your drive-thru, you’ll be glad to know that CE Repairs offers free downloads for the following HME manuals:

[Read more →]

Looking for a fun way to improve service times while also increasing car counts? Try the latest innovation sweeping the drive-thru industry – gamification.

[Read more →]

Every drive-thru operator knows the importance of keeping their headsets clean. Dirt and grime can build up quickly in the busy drive-thru environment, and it only takes a little to cause static or unwanted repairs.

When cleaning headsets, one drive-thru part often gets overlooked: the battery. Yet, regular cleaning and maintenance can keep the headset performing as it should and extend the life of your batteries. Here’s how:

[Read more →]

Good food and fast, accurate service are the foundation of successful drive-thrus. But when it comes to generating return business, service attributes also play an important role.

To create loyal customers who visit your restaurant again and again, hire crewmembers with a friendly, outgoing personality and train them to do the following:

[Read more →]

If you’re still sending crewmembers out into the queue with a pencil and paper during busy dayparts, it’s time to update your linebusting methods.

[Read more →]

When customers place an order in your drive-thru lane, does it often sound like they’re speaking gibberish? If so, there could be several causes for it. Here are some possible solutions.

[Read more →]