Broken headsets are a leading source of frustration for drive-thru managers and their crewmembers. The top recurring repair issues for drive-thru headsets include:

 

1.    Broken headband wires

2.    Broken buttons, springs or mechanical switches

3.    Broken headbands

 

The solution to #1 is simple. Most drive-thru headsets are designed so that the wires run across the headband to the battery. When these wires get twisted or pulled, they can easily break, rendering the headset inoperable. To solve this problem, invest in a headset – like EOS | HD from HME – that transmits the signal wirelessly. With no wires to break, the headsets can be bent, twisted and pulled without fear of disrupting the signal.

 

To minimize repair #2, look for a headset with fewer moving parts. This makes it easier for employees to operate the headset, and minimizes the chances that something else might break due to constant use.

 

Finally, to avoid repair #3, get a headset made with flexible steel, as this allows it to snap back into proper position even after being pulled and twisted in many directions. It also provides a secure, comfortable fit for employees.

 

If all else fails and your headsets still need repairs, give CE a call at 877-731-0334. We’ll get your drive-thru equipment up and running again, often within 24 hours!