Artificial intelligence (AI) is increasingly being used to take orders in drive thrus. Why? Because it takes orders quickly and accurately and allows the human order taker to get involved in other tasks without making guests wait. But if you still use human order takers and the headset breaks down, you’re in trouble unless you have a standby headset. After all, headsets are the most important drive-thru part in the entire process. When they break down wait times get much longer, and customers often go somewhere else.

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Drive-thru restaurants aren’t perfect, and from time to time you might be faced with an irate customer complaining about something that annoyed them. The best outcome is likely to occur when using these steps:

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With the drive-thru industry continue to experience labor shortages, it’s just as important to retain experienced employees as it is to hire new ones. The key is to let employees know you want them to stay with your team.

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Is the frequent need for drive-thru part repairs a downer for your drive-thru operations? If so, consider signing up for a CE Repairs’ Drive-Thru Protection Plan.  The plan offers essentially unlimited repairs for one low monthly payment. And if you sign up now your first month is free!

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First impressions are important to new drive-thru customers. Otherwise they might not return if their first experience isn’t a good one. Here are five ways to deliver a positive first experience to your guests:

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Don’t have room to add an additional lane for your drive-thru? Try maximizing the available space with tandem lanes. They use two order points, two order takers, and two pickup windows all in one lane so two cars can follow the same path when ordering and picking up their meals. Benefits of this unique layout include:

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Putting a line buster in the lane during busy dayparts has been around a long time. But with increasingly higher car counts in most drive-thrus, one line buster may not be enough. Try these for tips for keeping the cars moving smoothly through your lane.

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Giving your drive-thru customers a seamless drive-thru experience starts with fast service, accurate orders and friendly crew members.  But there’s more to it than that. In fact, sometimes the little things make a big difference. For example:

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Poor sound quality is frustrating to drive-thru customers and order takers. It makes the order hard to hear, increases service times, and causes order mistakes. You can avoid these problems with:

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Is your drive-thru lane more crowded than ever? Are you experiencing more bottlenecks that slow down service times? From the moment customers pull onto your lot until they leave, all zones should work together to create a smooth and convenient customer experience. Here’s how to make it happen:

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