Looking for quick, simple ways to reduce customer wait times in the queue? These four tips are easy to implement and effective:

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With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:

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When it comes to customer satisfaction, guess who’s top of the heap in fast food restaurants for the 9^th year in a row. According to the American Customer Satisfaction Index (ACSI), it’s Chick-fil-A, with a ranking of 85 percent. Not surprising considering the brand sold 527 million chicken sandwiches to 2.1 billion guests, raking in a total of 18.8 billion in U.S. sales in 2022. Clearly, that’s one brand delivering a winning customer experience.

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Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.

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With many drive-thrus still struggling to hire enough employees to maintain a full staff, minimizing turnover is more important than ever.  Employees leave jobs for many different reasons. A common one is they don’t feel they have the information or training to do the job.

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Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:

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Want to get long life and reliable performance from your drive-thru parts and equipment? It’s simple – make these practices a regular part of your operations.

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Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:

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Having your drive-thru headset system go down is like a quarterback getting injured in the middle of a football game – your drive-thru isn’t going anywhere unless you have a qualified backup. Many drive-thru’s don’t want to incur the cost of having a replacement headset system sitting around idle. Fortunately, there is an affordable solution – a cabled intercom.

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The secret to attracting more customers to your drive-thru brand is simple – give them a great drive-thru experience. This can be accomplished by regularly asking, “What have we always done that is still working?” and “What is no longer working that we should do differently?”

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