CE is the expert when it comes to repairing drive-thru equipment. But we understand there are times when it can be faster and more efficient for you to resolve equipment problems in your own store. Not only does it save time and money, it also provides the satisfaction of doing it yourself.

 

That’s why we offer a full drive-thru repair help center, which offers three different ways to help you troubleshoot equipment problems:

 

• Downloadable user manuals. These cover everything from how to register a beltpac to recording and sending messages and much more. Browse more than three-dozen different manuals to find the one you need.

 

• Live technical support. Call 877-731-0334 and our drive-thru repair experts will answer your questions free of charge.

 

• Drive-thru repair FAQs.  Sometimes all you need is a little information to solve the problem. For your convenience, we provide a list of frequently asked questions about drive-thru repairs and products.

 

If it turns out you can’t fix the problem, send it to us and we will. If we can’t fix it, you’ll receive a $100 credit toward the purchase of a new unit, or $65 toward the purchase of a refurbished unit.

If you own a quick-serve restaurant, a Protection Plan offers a cost-effective option for repairing your drive-thru equipment. If you own multiple QSRs, a Protection Plan is a necessity.

 

The more restaurants you have, the more drive-thru equipment you have to maintain. And no matter how well you treat your equipment, it will eventually break down or wear out, requiring repair or replacement. A Protection Plan provides peace of mind by providing unlimited drive-thru repair services for one fixed monthly fee.

 

Not all Protection Plans are created equal, which is why so many QSR owners and managers contract with Commercial Electronics. With several options for your drive-thru maintenance needs, Protection Plans are the best bang for your buck at CE.

 

• We offer one fixed, low, monthly payment to eliminate the surprise of unexpected drive-thru repair costs – no matter how many repairs you have. 

 

• Our flexible contract options, including duration, shipping options and advance exchange options, can be tailored to your exact needs.

 

• Our Protection Plans cover any mix of drive-thru headsets and timer brands, including HME, Panasonic and 3M.

 

Whether you have one or one hundred stores, a Protection Plan from CE will keep your drive-thru equipment in top operating condition.  Call today and you’ll never again have to worry about unexpected drive-thru equipment repairs.

There are many different types and brands of drive-thru equipment in use today. So when your equipment breaks down and needs repair, it can be hard to know where to go to get it fixed.

 

At Commercial Electronics, we repair all brands and models of drive-thru equipment, including HME, Panasonic and 3M. CE is the only independent HME factory-approved and trained facility in the U.S. But our experienced technicians are also trained to provide drive-thru repairs for Panasonic and 3M equipment as well.

 

As your one-stop drive-thru repair shop, we offer:

 

• Fast, dependable service
• Same-day repair service on many models
• Live tech support on all brands and models
• Free inbound shipping on all drive-thru repairs

 

From drive-thru headsets to belt pacs, timer systems and more, we fix it all for you – and we do it right the first time!

Autumn has arrived and winter is just around the corner. Now’s the time to protect your drive-thru equipment – and your profits – with CE’s Drive-Thru Protection Plan.

 

For one low monthly payment, you get unlimited repairs on your drive-thru headsets, timer systems or cabled intercom systems – any model and any brand. The plan also includes optional advance exchange on drive-thru system components to reduce downtime and keep your drive-thru operations flowing smoothly.

 

You can choose from different level of coverage and plan options based on your needs and your budget. And you don’t have to sign any long-term contracts in order to receive fast, efficient drive-thru repair services when you need them.

 

Why choose CE repairs?

 

• 40 years of drive-thru service and repair experience
• Factory-certified repair technicians
• Quality parts used in all repairs
• One monthly fee covers all drive-thru repair expenses

 

Get a CE Drive-Thru Protection Plan, and focus on taking care of your customers rather than your equipment.

Class isn’t quite back in session, but that doesn’t mean you can’t learn something new. Most quick-service restaurants spend anywhere from hundreds to thousands of dollars on drive-thru repairs each year. But did you know that you can cut that dollar amount down significantly just by performing routine maintenance on your drive-thru equipment? Here are a few simple steps that, if followed, will help dramatically reduce your drive-thru repair bill:

 

Avoid Liquids

Electrical components and liquids simply don’t mix. Keep water and any other solvents away from your drive-thru headsets. If a headset does fall into some form of liquid, take the battery out immediately and allow your headset to dry completely before attempting to turn it on again.

 

Battery Performance

For best sound quality, make sure you are using freshly charged batteries. If your drive-thru battery gets low, swap it out with a fully charged battery from the charging station. Also be aware of the age of your batteries. Most will have a manufacture date printed on them. If you’re operating with a drive-thru battery that is more than one and a half to two years old and you’re having issues with sound quality, chances are you may need new batteries. 

 

Clean and Test-

Routine cleaning is one of the most important steps of maintaining your drive-thru headsets. Pick one day a week and set time aside to thoroughly clean each one. Once you have finished cleaning, test each headset to make sure it’s working correctly. If you come across a broken or non-operable headset put it aside until you have completed testing the rest.

When a drive-thru headset repair is needed, place the broken equipment in a box and print out a free shipping label from our website. Simply attach the label to the box and drop it off at a UPS facility or hand it to your UPS driver. CE also offers current customer and new customer promotions. Check the special offers tab to see if there is a coupon for your drive-thru repair.

 

Check back next week to learn more about drive-thru maintenance. If you have a specific question regarding any of your drive-thru equipment, call CE at 877-731-0334.

Finding the right drive-thru repair facility can be a daunting task. There are many things to consider in your search such as convenience, price, quality, and trust. Below are five attributes that solidify CE as the perfect vendor for all your drive-thru equipment needs.
 

1. Quick Service - Because CE has been in business for over 40 years, they know what it takes to repair your drive-thru equipment--and fast. In most cases CE provides 24-hour service. That means from the moment your equipment reaches them, they will fix it and have it packaged to return to you by the next business day. 

 

2. Factory-Authorized Repairs - You can trust that your drive-thru headset or timer repair is in great hands because CE is factory approved and authorized to work on your drive-thru equipment. Every CE repair starts with a 35-point inspection and will be tested once it’s fixed to make sure your drive-thru equipment works properly before returning it to you.

 

3. Warranty - In the unlikely event your drive-thru equipment malfunctions within four months after it is received from CE, they will fix it again for free. You can also purchase maintenance agreements for a low monthly fee to cover your entire drive-thru system. That means if any part of your drive-thru system goes down, you won’t have to worry about unforeseen expenses when sending equipment for repair.

 

 

4. FREE Technical Support - There’s nothing worse than feeling helpless in a stressful situation. If your drive-thru equipment breaks down, give CE a call.  Often they are able to resolve the issue over the phone. The best part about this service is that it’s free!

 

 

5. E-Commerce - CE is your one-stop shop. Not only do they specialize in drive-thru repairs, but they also sell everything you need for your drive-thru, from headset ear foams to new base stations and timer systems, and everything in between. You can call in your order, or place it online thru CE’s website.

 

 

One of the most important aspects of managing a quick-service restaurant is maintaining your drive-thru equipment. With more and more customers using the drive-thru, rather than ordering in-store, it’s crucial that orders are filled quickly. If your drive-thru systems aren’t performing at their best, the result can be bad customer experiences, which jeopardize repeat business and ultimately  decrease your bottom line.

A quick way to evaluate your faulty drive-thru equipment is by calling CE's technical support at 877-731-0334. The rep will diagnose the problem and will either help you repair it over the phone or suggest next steps. If an on-site visit is required, a technician visit will be scheduled for you. Most often your drive-thru equipment will simply need to be sent in for a quick repair.

Everyone knows summer is one of the busiest times of the year for quick-service restaurants. With the weather warming up and schools letting out, more people are traveling and looking for affordable eating options on the go. If you haven’t started your drive-thru maintenance, now is the time to get on the ball. When you’re expecting heavy traffic, you want to make sure your business is fully prepared. CE not only provides the best quality service at the lowest price, but also provides discounts and specials so you don’t have to break the bank in order to have your drive-thru equipment running properly. Below are five ways to save with CE:

Bonus Bucks--For every $100 you spend on drive-thru repairs, CE will send you $5 in bonus bucks. You can redeem these with any future drive-thru repair. Simply place the bonus bucks in the box with your broken equipment and CE will deduct that from the total repair bill.  

New Customer Discount--Haven’t used CE before? Just for giving us a try, you’ll receive up to 50% off of any all-in-one drive-thru headset or belt-pac for any HME, Panasonic, or 3M drive-thru system. On top of that you will receive a four-month warranty on your repair.

Current Customer Discount--If you frequently use CE, there is an option for unlimited repairs at a low monthly fee. CE’s Drive-Thru Protection Plan covers all models and brands of drive-thru equipment. With a Protection Plan you can expect to receive reduced downtime at your store, high-quality parts and service, and peace of mind, knowing that your system is covered.

Free Drive-Thru Battery Specials--Many underestimate the power of the drive-thru battery. It not only keeps your headsets functioning, but when using newer, fully charged batteries they increase the amount of time between charges and also improve drive-thru sound quality. If you’re looking to purchase a drive-thru battery, consider ordering more than one at a time. They are always useful, and when you buy three you’ll receive the forth one free!

Multi-Store Discount--CE understands that keeping your drive-thru equipment in its best condition can get expensive. Running multiple stores can calculate to multiple repairs in a given month. That’s why CE offers up to 25% off select products and services for multi-store owners. You shouldn’t have to sacrifice great service to stay on budget.

The last thing you need is for your drive-thru equipment to take a vacation when everyone else is. So grab those busted headsets, dust off those dirty belt-pacs, and send them to CE. You'll get them back refreshed and ready to work, just in time for the summer rush.

It’s a fast-paced world in the QSR industry. Even with a first-rate staff, there’s no guarantee that equipment won’t get dropped or that it won’t fail. Drive-thru systems are no exception. Like any other equipment that is used daily, drive-thru systems require maintenance from time to time in order to keep things running at their smoothest.  In instances like these you need a repair facility that will get you back up and running – fast!

When it comes to drive-thru equipment maintenance, here are five ways CE has the competitors beat:

1. Same Day Service – Most equipment will fix and ship the same day, or within 24 hours of receipt. If that isn’t quick enough, CE also provides protection plans for a low monthly fee that allow an advanced swap-out of the equipment that needs repair. This means CE will ship replacement drive-thru equipment the same day they receive your call. Once you receive your replacements, just drop your broken equipment into the same box and UPS will come back to pick it up.

2. Factory Authorized – CE is factory authorized by Panasonic and is also the only independent repair facility in the United States approved by HME. CE does a 35-point inspection to ensure that every drive-thru repair receives the VIP treatment. Because the technicians are trained by the original manufacturer, you know your repair is built to last.

3. Free Inbound Shipping – On top of same-day service and factory approval, you’ll also receive free inbound shipping. Simply click on the Send In A Repair tab, and follow the three easy steps to send in your broken drive-thru equipment.

4. Nationwide Service – CE is not only centrally located, but also has an additional repair facility for maximized convenience and quick turnaround. This allows the capacity to service equipment nationwide.   

5. Lowest Price Guaranteed – If you weren’t convinced by the first four reasons to send your drive-thru equipment to CE, this will surely grab your attention: CE guarantees the lowest price for your repair. On top of those savings, CE also runs drive-thru battery promotions, and offers discounts for new and current customers.

So whether you have a drive-thru intercom system, timer system, or just need to send in drive-thru headset parts for repair, there’s no need to look any further. When it comes to drive thru equipment maintenance, CE has the competition beat.

If you have broken drive-thru headsets, belt-pacs, drive-thru battery chargers, or timer systems, everyone knows that CE is the best place to send your drive-thru equipment for repair. But did you know that CE also provides onsite installation and service?

For drive-thru equipment problems that can’t be fixed by troubleshooting with technical support or shipping them for repair, CE has installation and service providers nationwide to help. Here are a few common problems CE technicians can fix onsite:

-Broken loops

-Bad speakers and microphones

-Wiring issues

-Malfunctioning vehicle detector boards

-Installation of base stations and drive-thru timer systems

-And more!

Whether you have HME, Panasonic, 3M, or any other major brand drive-thru equipment, CE is your one-stop shop for all your drive-thru maintenance needs. Don’t need any repairs, but can use a new drive-thru battery or other drive-thru accessories? CE also provides small accessories for all major brands. They even have an online shopping cart for your convenience. Now that’s what I call a full-service company!