Getting orders right the first time supports two important drive-thru goals – avoiding irritated customers and developing loyal ones. Four common methods for getting the order right include:

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In 2021, QSR Magazine’s annual drive-thru survey named Chic-fil-A as the best drive-thru based on customer rankings. The iconic chicken brand earned the top ranking despite coming in 10^th among the top 10 brands in service times.

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If you’re still struggling to hire enough employees to fully staff your QSR and its drive-thru, these three techniques should help.

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“Free” isn’t a word you hear very often in the drive-thru industry – unless you’re familiar with CE Repairs. We believe in taking good care of our customers, so we offer a variety of special offers as a way of saying “thank you” for doing business with us.

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When it comes to displaying your menu to drive-thru customers, today’s digital menuboards are light years ahead of the old static ones – but only if they’re use good marketing techniques. Turn your menuboard into a non-stop selling machine with these four design essentials:

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Drive-thrus are always looking for ways to provide quicker service. One proven method is getting orders to the kitchen faster. Two of the most effective ways to achieve this goal include: 

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When drive-thrus began offering delivery services during the COVID pandemic many thought it wouldn’t last long, but it has yet to show any signs of going away. In fact delivery is becoming more popular with fast food aficionados for five reasons:

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A lot of things have changed in the drive-thru over the past few years. Longer lines in the queue. Remote ordering. Curbside pickup and delivery. The trend to contactless drive-thru experience. The introduction of kiosks and automatic ordering. Sometimes it seems like it will never end.

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Fast food customers generally look for five key elements when patronizing a drive-thru restaurant. These include:

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When it comes to drive-thru parts breaking down in the middle of a busy shift, most drive-thru operators focus on their timers and headsets. But what about the headset base station? If it stops working, your headsets are useless.

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