For a long time drive-thru guests thought that good tasting food, fast service, and no order mistakes were enough to consider it a great drive-thru experience. These days, when convenience counts, drive-thru patrons expect more, including:

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First impressions are important to new drive-thru customers. Otherwise they might not return if their first experience isn’t a good one. Here are five ways to deliver a positive first experience to your guests:

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If you’re looking for new headsets for your drive-thru operations CE Repairs is the right place. We stock many models of headsets from the leading brands – HME, Panasonic and 3M/PAR, along with our CE branded headsets – in new or refurbished condition. Our stock includes all-in-one and wired models, and we also carry a wide variety of headset accessories from power supplies and battery charges to base stations, earmuffs and everything in between.

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There are times in the drive-thru when you have minor problems that don’t require sending a broken drive-thru part in for repair. You may have trouble registering a base station or belt-pac or you may need to train new employees on operating a message repeater timer. If your drive-thru operates with HME drive-thru parts and equipment, CE Repairs has got your back.

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Poor sound quality is frustrating to drive-thru customers and order takers. It makes the order hard to hear, increases service times, and causes order mistakes. You can avoid these problems with:

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Having drive-thru parts and equipment repaired can put a big dent in your operations budget, especially if you own or operate multiple restaurants. Enrolling in a drive-thru equipment maintenance agreement – at CE we call it our Drive-Thru Protection Plan – can save you money and avoid putting off needed repairs due to budget constraints.

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Are long lines in your drive-thru lane turning away customers who don’t want to wait. Remote ordering will keep them coming back – as long as it offers a fast, seamless order pickup experience. Here’s how to do it.

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Drive-thru customers thrive on fast service. One of the key elements in getting their orders to them as quickly as possible is to get it to the kitchen as quickly as possible. Some of the best ways to do that include:

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Looking for a way to serve more cars in your drive-thru lane? Try using the ZOOM Nitro^® timer system from HME to measure your drive-thru capacity in real time. This advanced timer system:

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Drive-thrus are always looking for ways to provide faster service. One often overlooked way to speed up service (and make the food taste even better!) is to upgrade your kitchen equipment. For example:

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