When a drive-thru customer complains about a mistake on their food order, fixing it is fairly simple:

• Listen to the customer explain the problem.
• Acknowledge the mistake in a positive manner. 
• Promise to fix it right away.
• Apologize for the inconvenience.
• Thank the customer for their patience when you hand them the corrected order.

At CE, we believe the quality of our service is just as important as the quality of our repairs. So on the very rare occasion when we make a mistake, we follow the same process that drive-thrus use, with one difference – we back all our drive-thru part repairs with a 4-month warranty.

This means if anything goes wrong with your repaired equipment while the warranty is valid, we’ll fix it again at no cost to you (some restrictions and conditions apply). If the part needing repair happens to be an HME headset, the warranty remains in effect for six months rather than four.

When you resend us a repaired drive-thru part that failed, you get the same free inbound shipping and same-day service we provide for most repairs.

Our goal at CE is to make loyal customers for life. If one of our repairs doesn’t live up to our promises, call us at 877-731-0334 and we will make it right!