When it comes to getting the order right and getting it done fast, few do it better than Taco Bell, a leader in both speed of service and order accuracy. Here are a few things they do to create a “culture of speed”:
• Have the right drive-thru parts and equipment to do two things: help crewmembers do their jobs quickly and efficiently, and provide management with real-time data to make smart service decisions.
• Make sure the kitchen and restaurant operating system are set up to support the menu you want deliver and a smooth work flow.
• Focus on order accuracy by ensuring all team members understand their roles in the “take, make and serve” process.
• Use standardized product builds to create a fast, efficient repeatable process.
We would add “make sure your drive-thru parts are always in top condition.” Few things slow down the queue like equipment that doesn’t work properly. Whether you need repairs or replacement, you can count on CE for fast, dependable service.
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