Crew members may not always tell you when a headset isn’t working just right. Some problems can cause inaccurate order taking or slower speed of service. If your staff or customers are experiencing any of these issues or concerns in this article, then it's time to call CE for your drive-thru repairs.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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When it comes to drive-thru equipment, headset and timer systems get most of the attention. But the equipment outside your kitchen is just as important as those on the inside – especially your vehicle detector.

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Reliable drive-thru equipment, such as headsets and timer systems, is essential for providing fast, accurate service to your customers. You can minimize damage and prolong the life of your equipment with the following maintenance tips:

• When adjusting the microphone position on your drive-thru headsets, always hold the boom at the base rather than the microphone tip.

• Have crewmembers use clothing clips to prevent the belt-pac cable from catching on objects and causing unwanted damage. Disconnecting the cables and connectors only when troubleshooting will reduce wear and tear on belt-pacs.

• To safely clean drive-thru equipment, apply a mild household cleanser to a damp cloth and gently wipe down the surface. Use a soft-bristle toothbrush to clean out food debris from crevices around the buttons.

• Moisture is the enemy of drive-thru headsets. When not in use, always store your equipment in a cool, dry place.

Everybody likes a good deal, especially when it includes getting something for free. When you purchase any three CE brand batteries for your drive-thru equipment, we’ll throw in a fourth drive-thru battery for free!

To receive your free drive-thru battery, visit our free battery special web page <https://www.cerepairs.com/freebattery> and order any three of the following batteries:

HME:

·         Wireless IQ

·         System 2000

·         System 400

Panasonic systems:

·         Attune

·         WX-C920

·         WX-c1020

3M systems:

·         XT-1

·         C1060

·         C960

When you’re ready to check out, type in the promo code PCBATW and you’re good to go.

Don’t Forget About CE’s Same-Day Drive-Thru Repair Service

CE is the expert when it comes to repairing drive-thru equipment. But we understand there are times when it can be faster and more efficient for you to resolve equipment problems in your own store. Not only does it save time and money, it also provides the satisfaction of doing it yourself.

That’s why we offer a full drive-thru repair help center, which offers three different ways to help you troubleshoot equipment problems:

• Downloadable user manuals. These cover everything from how to register a beltpac to recording and sending messages and much more. Browse more than three-dozen different manuals to find the one you need.

• Live technical support. Call 877-731-0334 and our drive-thru repair experts will answer your questions free of charge.

• Drive-thru repair FAQs.  Sometimes all you need is a little information to solve the problem. For your convenience, we provide a list of frequently asked questions about drive-thru repairs and products.

Why does drive-thru equipment always seem to break down at the most inopportune time?

I’ve managed a lot of different QSRs, and it never ceases to amaze me how drive-thru headsets or timer systems almost always tend to break during the busiest dayparts. It helps to have backup drive-thru equipment for those emergencies, but depending on the part, that can get quite expensive.

Fortunately, I learned about CE early on in my career. When I need an emergency drive-thru headset repair, I simply call them up and they ship one to me in advance, usually overnight. Then I use the same box to ship the broken drive-thru equipment back to them. It’s a fast, simple process that only takes one phone call.

I’ve used CE’s advance exchange program several times, and I can’t tell you what a relief it is to get a great quality replacement part with such speedy service. Crewmembers hate it when their drive-thru headsets don't work properly, and customers don’t like it when it takes longer to get their food. With CE, I can keep those situations to a minimum and know that my broken equipment will get repaired quickly and professionally.

If you own a quick-serve restaurant, a Protection Plan offers a cost-effective option for repairing your drive-thru equipment. If you own multiple QSRs, a Protection Plan is a necessity.

The more restaurants you have, the more drive-thru equipment you have to maintain. And no matter how well you treat your equipment, it will eventually break down or wear out, requiring repair or replacement. A Protection Plan provides peace of mind by providing unlimited drive-thru repair services for one fixed monthly fee.

Not all Protection Plans are created equal, which is why so many QSR owners and managers contract with Commercial Electronics. With several options for your drive-thru maintenance needs, Protection Plans are the best bang for your buck at CE.

• We offer one fixed, low, monthly payment to eliminate the surprise of unexpected drive-thru repair costs – no matter how many repairs you have. 

• Our flexible contract options, including duration, shipping options and advance exchange options, can be tailored to your exact needs.

• Our Protection Plans cover any mix of drive-thru headsets and timer brands, including HME, Panasonic and 3M.

Whether you have one or one hundred stores, a Protection Plan from CE will keep your drive-thru equipment in top operating condition.  Call today and you’ll never again have to worry about unexpected drive-thru equipment repairs.

It’s not often you get something for free these days.  And when you do, it’s usually worth what you paid for it.

Not with Commercial Electronics repairs! As a QSR manager with a very busy drive-thru lane, I’ve been a customer of CE for several years. I can always count of them for fast, reliable service. And when they send my repaired drive-thru equipment back, I know it will work the way it’s supposed to.

Everyone once in a while I need some help with my drive-thru headsets or timer system. They’re not broken to the point of needing repair, but something about them just isn’t working right, and I can’t figure it out myself. That’s when I call CE for free technical support over the phone. That’s right – FREE technical support.

Their knowledgeable support reps are more than happy to answer my questions or walk me through the process of solving the problem. Most of the time we can figure out what’s wrong over the phone. Other times, I end up sending in my drive-thru equipment for diagnosis and repair.