Did you know that even the most well-built headsets will wear down over-time? Do you know what to do if that happens, or who to call? At time like these, CE can lend a hand. As an example provided in this article, you will find a list of HME's ION IQ replacement parts including...

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Crew members may not always tell you when a headset isn’t working just right. Some problems can cause inaccurate order taking or slower speed of service. If your staff or customers are experiencing any of these issues or concerns in this article, then it's time to call CE for your drive-thru repairs.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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As QSR owner of several stores in our area, I’ve been using CE to handle my headset repairs for several years now. They always do good work at a reasonable price, which is why I stick with them. But until recently I really didn’t know much about what else they do.

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Reliable drive-thru equipment, such as headsets and timer systems, is essential for providing fast, accurate service to your customers. You can minimize damage and prolong the life of your equipment with the following maintenance tips:

• When adjusting the microphone position on your drive-thru headsets, always hold the boom at the base rather than the microphone tip.

• Have crewmembers use clothing clips to prevent the belt-pac cable from catching on objects and causing unwanted damage. Disconnecting the cables and connectors only when troubleshooting will reduce wear and tear on belt-pacs.

• To safely clean drive-thru equipment, apply a mild household cleanser to a damp cloth and gently wipe down the surface. Use a soft-bristle toothbrush to clean out food debris from crevices around the buttons.

• Moisture is the enemy of drive-thru headsets. When not in use, always store your equipment in a cool, dry place.

Are you wondering if you need to replace your current drive-thru headsets with new or better ones? Asking three questions can help you decide:

·         Do my employees like the drive-thru headsets?

·         Do we have ongoing drive-thru sound quality problems?

·         Do you constantly need drive-thru headset repairs?

Good headsets fit well, are comfortable to wear, and have intuitive controls that are easy to learn. If employees complain that your headsets are uncomfortable or difficult to use, it may be time to look for new ones.

At the same time, clear communications is essential for great service in a drive-thru.  If crewmembers have a hard time hearing customers, it may be due to cheap parts or poor quality workmanship that results in poor drive-thru sound quality.

The best drive-thru systems are made to withstand the daily wear and tear of even the busiest QSR. If you frequently have to replace parts or send them in for repair, investing in a higher quality system can save you time and money in the long run.

If you’ve never used Commercial Electronics for your drive-thru headset repairs, there’s never been a better time than now to see how we can make your life as a QSR owner or operator easier.

For a limited time, we’re offering up to 50% off on up to five drive-thru headset repairs for new CE customers. And that covers all brands, including HME, Panasonic and 3M. For example, we’ll repair any brand belt pac for only $75, and only $95 for any brand AIO drive-thru headset repair. If you’ve been putting off needed repairs, now’s the time to give us a try!

How To Get Your Savings

Saving on your headsets repairs is simple:

• Click and print our new customer coupon <https://www.cerepairs.com/half-off-aio-repairs>.
• Place it in a box with your broken drive-thru equipment
• Print a UPS return service label <https://www.cerepairs.com/?pg=SendRepair> for FREE INBOUND SHIPPING and place it on the box
• Drop the box off at any authorized UPS service location, or give it to your UPS driver

Did you know that we also provide same-day service and a 4-month warranty on all drive-thru repairs? These are just some of the reasons why CE is the #1 choice in drive-thru headset repairs – for first-time and long-time customers.

With the hectic rush of summer winding down and the flow of tourists dissipating, many of you are now able to catch your breath and examine your drive-thru equipment. It isn’t uncommon to find problems in your drive-thru headsets during the summer months. This is one of the busiest seasons of the year and when your employees are in a hurry, they are more likely to nick a belt-pac or ding a headset on kitchen surfaces. If you have any damaged equipment, whether a broken mic boom or poor audio quality, we have the perfect solution.   

CE helps drive-thru lanes stay open and owner’s pockets stay full by providing protection plans that cover everything from basic drive-thru headset repairs to base station exchanges and drive-thru timer repairs. Depending on your needs and budget, CE has the right fit for you. The best part of it –there are no long-term contracts! Here are some things you can expect with all of CE’s protection plans:

Fixed, Low Monthly Payments –One of the fears of equipment breaking down is the unexpected cost for repair. With CE’s protection plans you pay a fixed, low monthly fee so there will never be a question as to how much the repair will be.

Unlimited Repairs –With unlimited repairs, you don’t have to worry if more than one or two drive-thru headsets break down in the same month. CE will allow you to send in as many drive-thru repairs as you need to ensure your QSR is running the way you expect.

Reduced Downtime –Nobody has time for broken equipment, especially in a fast-paced environment like a quick-service restaurant. Many of CE’s protection plans include advance exchange. So if a drive-thru headset breaks down, or if your base station stops working, all you need to do is call CE and a replacement will be overnighted to you. Just return your broken drive-thru equipment once you’ve received your replacement.

Quality Parts and Service –CE uses the best quality manufacturer and aftermarket parts. To ensure every repair is done right the first time, a thorough, 35-point inspection is administered for each piece of equipment.

Any Model, Any Brand –CE repairs equipment for every major QSR drive-thru related brand, including HME, 3M and Panasonic. With this type of flexibility you can purchase protection plans for all of your drive-thru equipment at one place.

During the summer months quick-service restaurants tend to receive a heavier flow of traffic through their drive-thrus. With the increase of customers, drive-thru headsets are usually pulling double duty and have a higher likelihood of malfunctioning or breaking down due to constant usage. To minimize the amount of drive-thru repairs this summer make sure you are doing drive-thru maintenance checks on a regular basis. One of the easiest ways to save on drive-thru headset repairs is by following these simple steps below:

1. Clean Exterior of Drive-Thru Headsets

Use a damp cloth to remove particles and grease from your headset. If you use a mild soap, apply it to the cloth rather than the headset to ensure excess moisture doesn’t get into the electronic components. Stay away from spray cleaners and solvents as they can cause corrosion.

2. Clean Crevices

Use a small, soft bristled brush between the buttons and in the crevices of your drive-thru headset to remove small crumbs. This will prolong the durability of your headset and decrease the chances of component failure.

3. Check Condition of Earmuffs

The earmuffs on drive-thru headsets should be replaced every 60-90 days or more frequently if needed. This will provide better drive-thru sound quality, improve comfort, and promote better hygiene. If you have several employees, give them the option to have their own set.

4. Avoid Water

If liquid gets in to a headset or belt-pac it can cause significant electrical damage. If this happens to your drive-thru equipment, power it off, take out the battery and let all components completely dry before turning the equipment back on. If you are still experiencing issues with your communicator contact Technical Support at 877-731-0334.

5. Clean Batteries

To help prevent static, use a cotton swab moistened with alcohol to clean the contacts on each drive-thru battery, headset and charger port (make sure the battery charger is unplugged before cleaning). Not only will this reduce static, but it will also keep your batteries and drive-thru headsets functioning at peak performance.

6. Test Drive-Thru Headsets

Listen for static while adjusting the mic boom. If you hear static, try using a different drive-thru battery. If you are still experiencing static, call Technical Support.

Next, grab a partner to listen on a separate headset. Push the “B” button on yours and count from one to five. If they are able to hear each of the numbers clearly have them repeat the last step back to you. Switch out headsets and repeat. If at any point you are unable to hear all of the numbers there could be a problem with your headset. Contact Technical Support to troubleshoot further.

7. Keep Equipment Cool

To ensure you’re getting the best from your drive-thru equipment, store in a cool, dry place. This will help prevent from overheating, strengthen the life of your drive-thru batteries, and keep moisture from getting into electrical components.  

By following these seven steps you will experience less drive-thru equipment failures, better drive-thru sound quality, and happier employees and customers. What this means for you is reduced number of drive-thru repairs, better order accuracy, and improved overall customer experience.   All of these combined are sure to result in a wealthier bottom line.

For more tips or questions on how to improve your drive-thru efficiency give CE a call at 877-731-0334.