Are you wondering if you need to replace your current drive-thru headsets with new or better ones? Asking three questions can help you decide:

·         Do my employees like the drive-thru headsets?

·         Do we have ongoing drive-thru sound quality problems?

·         Do you constantly need drive-thru headset repairs?

Good headsets fit well, are comfortable to wear, and have intuitive controls that are easy to learn. If employees complain that your headsets are uncomfortable or difficult to use, it may be time to look for new ones.

At the same time, clear communications is essential for great service in a drive-thru.  If crewmembers have a hard time hearing customers, it may be due to cheap parts or poor quality workmanship that results in poor drive-thru sound quality.

The best drive-thru systems are made to withstand the daily wear and tear of even the busiest QSR. If you frequently have to replace parts or send them in for repair, investing in a higher quality system can save you time and money in the long run.