As a long-time owner of a couple of quick-serve restaurants, I never cease to be amazed at the level of service CE Repairs offers, especially when it comes to repairing drive-thru parts in a timely manner.

I learned a long time ago that it pays to keep our drive-thru parts and equipment properly maintained. It cuts down on repair costs and, more importantly, minimizes equipment down time that can negatively impact service. But sometimes equipment will break down when you least expect it. That’s when CE really comes through.

Last time it happened, my timer system went down and I couldn’t track any drive-thru data. Although I had never needed it before, I quickly took advantage of CE’s drive-thru parts repair advance exchange program. I got on the phone with them, and they immediately overnighted me a replacement timer system – before I sent in my timer for repair. Is that service or what!

The replacement timer performed flawlessly, getting us through a very busy day. I sent my timer in for repair, using the same box the replacement drive-thru part came in. CE had it fixed and returned to me in no time. It’s hard to find that kind of service these days. I tip my hat to CE for understanding my business and offering a valuable drive-thru timer repair service to keep my operation running smoothly.