Broken headsets are a leading source of frustration for drive-thru managers and their crewmembers. The top recurring repair issues for drive-thru headsets include:

 

1.    Broken headband wires

2.    Broken buttons, springs or mechanical switches

3.    Broken headbands

 

The solution to #1 is simple. Most drive-thru headsets are designed so that the wires run across the headband to the battery. When these wires get twisted or pulled, they can easily break, rendering the headset inoperable. To solve this problem, invest in a headset – like EOS | HD from HME – that transmits the signal wirelessly. With no wires to break, the headsets can be bent, twisted and pulled without fear of disrupting the signal.

 

To minimize repair #2, look for a headset with fewer moving parts. This makes it easier for employees to operate the headset, and minimizes the chances that something else might break due to constant use.

 

Finally, to avoid repair #3, get a headset made with flexible steel, as this allows it to snap back into proper position even after being pulled and twisted in many directions. It also provides a secure, comfortable fit for employees.

 

If all else fails and your headsets still need repairs, give CE a call at 877-731-0334. We’ll get your drive-thru equipment up and running again, often within 24 hours!

I love my System 30A drive-thru system from HME. It’s a reliable piece of equipment that I can count on to provide up-to-the-minute information on the performance of my drive-thru lanes. In fact, they’re so reliable that only time I need to do anything with them is when I want to change store hours, load new paper, or some other occasional task. And I usually have the shift manager do that.

 

Wouldn’t you know it – the last time we needed to load a new roll of paper, the shift manager was out sick and I was on duty. I didn’t remember how to go about changing the paper, so I took advantage of CE’s online video training for the System 30A.  These short training videos cover topics like how to:

 

·         Change the time

·         Change store hours

·         Properly load paper

·         Set up dayparts

 

Watching the video only took a couple of minutes, and in no time I had a new roll of paper installed and the drive-thru timer system was up and running again. These kinds of convenient resources are one of the main reasons I stick with CE for my drive-thru equipment needs.

Have a question about drive-thru equipment repairs? Chances are you’ll find the answer at CE’s online Drive-Thru Repairs FAQs page.

 

Not all questions or problems need a live service technician to resolve.  So we’ve put together a list of frequently asked questions that address common drive-thru repair issues. For example:

 

·         -How do drive-thru maintenance agreements work?

·         -What kind of warranty does CE include with its drive-thru repairs, accessories and systems?

·         -Should you buy a new or refurbished drive-thru system?

·         -What is CE’s return policy on purchased drive-thru equipment?

 

Get the answers to these and more at www.cerepairs.com/drive-thru-faqs.

 

If you can’t find what you’re looking for on our FAQs page, call us at 877-731-0334. Our friendly service representatives will answer any questions you have about drive-thru repairs.

Looking to upgrade some or all of your drive-thru system equipment? You may be surprised to find out what it’s worth.

 

Virtually all drive-thru equipment –from headsets to timers and message systems – has some value, regardless of its age or condition. As a leading refurbisher of drive-thru equipment, CE will pay for most models of legacy equipment that you no longer want or use.

 

As with any used equipment, the value depends upon a number of factors. So call us at 877-731-0334 and we’ll give you a fast quote on your trade-in value.

Owning or managing multiple QSR restaurants means more drive-thru equipment that needs service and repairs. With CE’s multi-store discount program for valued customers, you can save up to 25% off select products and services.

As with all of our drive-thru repairs, you get free inbound shipping, same-day service on many items, and four-month repair warranty on all repairs. Call us at 877-731-0334 and start saving today!

 Why Pay More?

 Even with 25% off, making repairs to your drive-thru equipment can get expensive. That’s why, in addition to our multi-store discount, CE also offers a drive-thru repair referral program, bonus bucks, and free drive-thru headset specials. Plus, we’ll match any competitor’s coupon, so that you get the quality repairs you need without paying more.

Some restrictions and conditions apply with coupons and discounts. Call 877-731-0334 for details.

They say if you want something done right, go to the experts. I learned that the hard way when I bought a fast food restaurant with a drive-thru lane. The restaurant came with a great HME headset system, but even the best drive-thru equipment breaks down or wears out over time.

 

At first when I needed drive-thru repairs or service, I tried a local restaurant equipment repair company. Their prices were good, but the workmanship wasn’t. Too often, I had to send equipment back two or three times before they fixed it right.

 

That’s when I learned about CE, the only independent HME factory-approved and trained facility in the U.S. That means you can trust the quality of their workmanship and their replacement parts.

 

Every CE repair starts with a rigorous 35-point inspection. They only use quality manufacturer and aftermarket parts. And they thoroughly test the repaired equipment before sending it back to you. They also give excellent service, often fixing a part with 24 hours of receiving it. Did I mention that their prices are even better than the local repair company I used before?

 

I’ve never had to send anything back to CE after they fixed it, so I don’t go anywhere else for my drive-thru equipment repairs. It provides real peace of mind knowing they will get it right the first time.

 

With the holidays coming up, everyone can use a little extra money. If you’re a first-time CE customer, you can save up to half off any all-in-one headset or belt-pac repair with our new customer special offer.

 

All you have to do is print the coupon, place it in a box with your broken drive-thru equipment, and send it to CE for repairs. The offer is good for all brands, including HME, Panasonic and 3M. You’ll get our convenient same-day service and 4-month warranty. And all our repairs are 100% satisfaction guaranteed.

 

To save even more money, print a UPS return service label and place it on the box for FREE SHIPPING! Simply drop the box off at any authorized UPS service location or give it to your UPS driver.

Seems like more and more companies these days are charging for technical support. Fortunately, there’s one company that’s critical to the success of my business that doesn’t – CE.

 

I own a small chain of quick-serve restaurants, and we have a drive-thru in each one. Which, of course, means that I need a good headset and timer system to operate each drive-thru in a fast and efficient manner. This equipment breaks down from time to time, and I know I can count on CE for quality repairs or replacement parts.

 

But sometimes I can’t tell if a piece of my drive-thru equipment needs repairing or if it can be fixed on the spot. When that happens, I call CE and they give me a quick, honest answer. Sometimes the only solution is to send the equipment in to be repaired or replaced. But many times they have saved me time and money by explaining over the phone how to solve the problem.

 

When I need help with a technical problem, it’s nice to know I can call CE and speak to a live support person without worrying how much it will cost. It doesn’t matter what the issue, they will take the time to help me figure it out. And they offer this free support on all models of drive-thru equipment that they sell and repair.

 

If you need drive-thru equipment repairs, or you’re not sure how to fix something, give CE a call.  You’ll get fast, friendly service from people who know what they’re doing.

Need to adjust a belt-pac but aren’t sure how? Want to change some of the settings on your drive-thru timer but can’t find the manual? Then check out CE’s free online training videos. Designed to help you maintain and operate your headset system equipment more efficiently, these short (usually less than a minute) videos provide useful information on a variety of drive-thru equipment and procedures.

 

Here’s a sample of some of the videos you can find on our video training page:

 

HME Wireless IQ

• How to change the language on a belt-pac
• How to clear the registration
• How to take an AIO headset out of hands-free mode
• How to register a wireless IQ belt-pac

 

HME System 30A

• How to properly load paper
• How to change the time
• How to change store hours
• How to set up dayparts

 

And don’t forget – if you need help with a technical question, give us a call at 877-731-0334. Our helpful drive-thru repair experts will answer your technical questions free of charge!

You have enough headaches running a busy quick service restaurant without constantly having to worry about equipment breakdowns and how much it will cost to fix them. Now, you can protect your equipment and get peace of mind at a very affordable price with CE’s Drive-Thru Protection Plan.

 

 

 

For one fixed monthly fee, you get:

 

 

 

• Unlimited drive-thru repairs
• Reduced downtime
• No long-term contracts
• Fast, professional repair of any model or brand
• Quality parts and service

 

 

 

Our plans cover everything from headset systems to drive-thru timers and cabled equipment, and offer a variety of coverage levels and options. Why worry about drive-thru equipment maintenance when you could be focusing your time and energy on running your store more efficiently?

 

 

Call CE today at 1-800-737-0688 to learn more about our different equipment protection plans.