With QSRs and drive-thrus continuing to operate with understaffed crews, it’s more important than ever to build a culture of teamwork in your restaurant(s). Otherwise it can result in higher employee turnover and dissatisfied customers. These tips can help:

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Change is running rampant in the drive-thru industry - new technologies, new restaurant designs, improved drive-thru parts and equipment, and more. When change leads to a better experience for drive-thru customers it’s a good thing. At CE Repairs we’ve learned that not all change is good.

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At CE, we take pride in offering same-day service on most drive-thru part repairs. That means we repair your broken part within 24 hours of receiving it or the repair is free.

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Have you ever had a drive-thru part repair vendor do a lousy job on a headset repair and refuse to accept responsibility for it? That’s one thing you won’t have to worry about at CE Repairs.

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Sound quality is one of the most important elements in the drive-thru ordering process. When customers and order takers can’t clearly understand what the other person is saying, service times are long and order mistakes increase. To keep the sound quality where it needs to be:

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Drive-thru brands aren’t finding it as hard to hire new employees as it was over the past few years. Now the problem is keeping them. High turnover means added time, effort and money to recruit and train new crewmembers. It can also cause staffing problems and reduce efficiency.

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At CE Repairs, we believe educated customers are the best customers. That’s why we provide a variety of downloadable information to help you learn more about your drive-thru parts and understand why you can count on us for quality repairs every time. This includes:

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Are you getting your share of the 74 million Generation-Z Americans born between the mid-1990s and early 2010s? If you’re treating them like older customers, probably not. GenZs have different expectations for drive-thru restaurants. If you want them to become your loyal customers, do the following:

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When looking for new drive-thru parts, such as headsets, you can save money by purchasing refurbished rather than new. But there are many factors to consider before making this important decision.

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Having your drive-thru headset system go down is like a quarterback getting injured in the middle of a football game – your drive-thru isn’t going anywhere unless you have a qualified backup. Many drive-thru’s don’t want to incur the cost of having a replacement headset system sitting around idle. Fortunately, there is an affordable solution – a cabled intercom.

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