If your customer service times aren’t as fast as they should be, try these innovative drive-thru system strategies for kicking your service into high gear.

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I’ve owned and operated nearly a dozen QSR restaurants for many years now.

I built some of them new, but I also bought more than half of them from other restaurant owners.  As a result, I ended up with a mishmash of different drive-thru system equipment, including headsets and timers.

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Experienced QSR operators know that customer service is a critical element for success in the drive-thru lane. Customers want to receive delicious food in a timely manner and they want to be treated with courtesy and respect.

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Did you know it has been almost 50 years since the cabled intercom system was first introduced to the drive-thru world?

Although primitive compared to today’s advanced drive-thru system technologies, it nevertheless provided an effective point-to-point communication tool to dramatically speed up the order taking process.

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Good sound quality is perhaps the most important feature of a drive-thru system. If crewmembers and customers can’t clearly hear and understand each other, drive-thru speed and service is bound to suffer.

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Is harsh winter weather degrading sound quality in your drive-thru system? Try these four tips from CE Repairs for clearer sound and better communications between customers and crewmembers.

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Most QSR operators have a particular brand of drive-thru systems equipment that they trust and rely upon to drive high performance in their drive-thru lanes.

If you’re partial to Panasonic, we’ve got just what you need at CE Repairs.

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CE is known from coast to coast for our fast, reliable repairs of drive-thru systems equipment. From headsets to timer systems, we fix it right the first time and get your parts back to you fast to minimize downtime.

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Have you ever wondered how equipment maintenance agreements work? Do you know about CE Repairs’ convenient returns policy? And just how much is your old drive-thru system equipment worth?

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Did you experience a lot of drive-thru repairs and parts replacements in 2016? If so, you probably know the frustration of unwanted downtime of important drive-thru intercom system equipment and the unexpected costs.

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