Did you know that even the most well-built headsets will wear down over-time? Do you know what to do if that happens, or who to call? At time like these, CE can lend a hand. As an example provided in this article, you will find a list of HME's ION IQ replacement parts including...

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Crew members may not always tell you when a headset isn’t working just right. Some problems can cause inaccurate order taking or slower speed of service. If your staff or customers are experiencing any of these issues or concerns in this article, then it's time to call CE for your drive-thru repairs.

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As a leader in drive-thru equipment repair, CE has more than 40 years of helping QSRs fix their broken equipment. As a result, we can offer comprehensive equipment maintenance plans (EMAs) that save you time and money. Which is why the CE Drive-Thru Protection Plan is recognized as one of the best EMAs in the industry.

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Are your drive-thru crewmembers complaining about unwanted background noise in their headsets when taking customer orders? If so, it may be slowing down service times and reducing order accuracy. Most of today’s leading drive-thru headset systems include sophisticated noise cancellation technology. But if those pesky background noises are making orders hard to hear, it may be time to clean or even repair your equipment.

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As QSR owner of several stores in our area, I’ve been using CE to handle my headset repairs for several years now. They always do good work at a reasonable price, which is why I stick with them. But until recently I really didn’t know much about what else they do.

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When it comes to drive-thru equipment, headset and timer systems get most of the attention. But the equipment outside your kitchen is just as important as those on the inside – especially your vehicle detector.

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In the market for a new drive-thru headset system? 

You may be surprised to learn that although CE is authorized to sell new HME and Panasonic drive-thru headset systems, we also sell refurbished systems of almost any brand.  

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Reliable drive-thru equipment, such as headsets and timer systems, is essential for providing fast, accurate service to your customers. You can minimize damage and prolong the life of your equipment with the following maintenance tips:

• When adjusting the microphone position on your drive-thru headsets, always hold the boom at the base rather than the microphone tip.

• Have crewmembers use clothing clips to prevent the belt-pac cable from catching on objects and causing unwanted damage. Disconnecting the cables and connectors only when troubleshooting will reduce wear and tear on belt-pacs.

• To safely clean drive-thru equipment, apply a mild household cleanser to a damp cloth and gently wipe down the surface. Use a soft-bristle toothbrush to clean out food debris from crevices around the buttons.

• Moisture is the enemy of drive-thru headsets. When not in use, always store your equipment in a cool, dry place.

Are you wondering if you need to replace your current drive-thru headsets with new or better ones? Asking three questions can help you decide:

·         Do my employees like the drive-thru headsets?

·         Do we have ongoing drive-thru sound quality problems?

·         Do you constantly need drive-thru headset repairs?

Good headsets fit well, are comfortable to wear, and have intuitive controls that are easy to learn. If employees complain that your headsets are uncomfortable or difficult to use, it may be time to look for new ones.

At the same time, clear communications is essential for great service in a drive-thru.  If crewmembers have a hard time hearing customers, it may be due to cheap parts or poor quality workmanship that results in poor drive-thru sound quality.

The best drive-thru systems are made to withstand the daily wear and tear of even the busiest QSR. If you frequently have to replace parts or send them in for repair, investing in a higher quality system can save you time and money in the long run.

Everybody likes a good deal, especially when it includes getting something for free. When you purchase any three CE brand batteries for your drive-thru equipment, we’ll throw in a fourth drive-thru battery for free!

To receive your free drive-thru battery, visit our free battery special web page <https://www.cerepairs.com/freebattery> and order any three of the following batteries:

HME:

·         Wireless IQ

·         System 2000

·         System 400

Panasonic systems:

·         Attune

·         WX-C920

·         WX-c1020

3M systems:

·         XT-1

·         C1060

·         C960

When you’re ready to check out, type in the promo code PCBATW and you’re good to go.

Don’t Forget About CE’s Same-Day Drive-Thru Repair Service