CE is the expert when it comes to repairing drive-thru equipment. But we understand there are times when it can be faster and more efficient for you to resolve equipment problems in your own store. Not only does it save time and money, it also provides the satisfaction of doing it yourself.

That’s why we offer a full drive-thru repair help center, which offers three different ways to help you troubleshoot equipment problems:

• Downloadable user manuals. These cover everything from how to register a beltpac to recording and sending messages and much more. Browse more than three-dozen different manuals to find the one you need.

• Live technical support. Call 877-731-0334 and our drive-thru repair experts will answer your questions free of charge.

• Drive-thru repair FAQs.  Sometimes all you need is a little information to solve the problem. For your convenience, we provide a list of frequently asked questions about drive-thru repairs and products.

Why does drive-thru equipment always seem to break down at the most inopportune time?

I’ve managed a lot of different QSRs, and it never ceases to amaze me how drive-thru headsets or timer systems almost always tend to break during the busiest dayparts. It helps to have backup drive-thru equipment for those emergencies, but depending on the part, that can get quite expensive.

Fortunately, I learned about CE early on in my career. When I need an emergency drive-thru headset repair, I simply call them up and they ship one to me in advance, usually overnight. Then I use the same box to ship the broken drive-thru equipment back to them. It’s a fast, simple process that only takes one phone call.

I’ve used CE’s advance exchange program several times, and I can’t tell you what a relief it is to get a great quality replacement part with such speedy service. Crewmembers hate it when their drive-thru headsets don't work properly, and customers don’t like it when it takes longer to get their food. With CE, I can keep those situations to a minimum and know that my broken equipment will get repaired quickly and professionally.

The other day, my cell phone stopped working for no good reason. My carrier said they would be happy to fix it – just put it in the mail or send it in via UPS. That seemed reasonable, until they told me I had to pay for the shipment.

That’s one reason I send all my drive-thru equipment repairs to CE. When I need a timer or drive-thru headsets fixed, I can count on them to do it quickly and do it right. Plus, they don’t charge me for the inbound shipping. I simply fill out a short online form, print out the shipping label, and have the UPS driver come pick up it at my restaurant.

CE also backs their drive-thru repairs with a 4-month warranty. If the equipment breaks down again or doesn’t work properly during that time, they’ll fix it for free. And of course, there’s no charge for the inbound shipment. So far I haven’t had to send any repairs back a second time. But it’s nice to know that option is available if I ever need it.

Just about every QSR with a drive-thru uses wireless technology to power their drive-thru headsets and timer systems. But in an emergency situation, a cabled intercom system can keep your drive-thru lane in business until your drive-thru system repair is complete. A cabled intercom also offers a cost-effective alternative to wireless for low-volume drive-thru operations.

The CE C-15 cabled intercom drive-thru system delivers easy operation and one-touch convenience at a very affordable price. Our new and refurbished systems include cable, power supply, and mounting kit, and offer the following features:

• Touch-panel switch
• Power-on
• Standby
• Presence-alert
• Talk and listen indicator lights
• Internal microphone for clear communication

We also repair existing cabled intercom systems, and carry a full line of accessories and replacement parts. If you’re thinking about getting a cabled intercom as a backup, or need any drive-thru repairs, give CE a call at 877-731-0334.

If you own a quick-serve restaurant, a Protection Plan offers a cost-effective option for repairing your drive-thru equipment. If you own multiple QSRs, a Protection Plan is a necessity.

The more restaurants you have, the more drive-thru equipment you have to maintain. And no matter how well you treat your equipment, it will eventually break down or wear out, requiring repair or replacement. A Protection Plan provides peace of mind by providing unlimited drive-thru repair services for one fixed monthly fee.

Not all Protection Plans are created equal, which is why so many QSR owners and managers contract with Commercial Electronics. With several options for your drive-thru maintenance needs, Protection Plans are the best bang for your buck at CE.

• We offer one fixed, low, monthly payment to eliminate the surprise of unexpected drive-thru repair costs – no matter how many repairs you have. 

• Our flexible contract options, including duration, shipping options and advance exchange options, can be tailored to your exact needs.

• Our Protection Plans cover any mix of drive-thru headsets and timer brands, including HME, Panasonic and 3M.

Whether you have one or one hundred stores, a Protection Plan from CE will keep your drive-thru equipment in top operating condition.  Call today and you’ll never again have to worry about unexpected drive-thru equipment repairs.

It’s not often you get something for free these days.  And when you do, it’s usually worth what you paid for it.

Not with Commercial Electronics repairs! As a QSR manager with a very busy drive-thru lane, I’ve been a customer of CE for several years. I can always count of them for fast, reliable service. And when they send my repaired drive-thru equipment back, I know it will work the way it’s supposed to.

Everyone once in a while I need some help with my drive-thru headsets or timer system. They’re not broken to the point of needing repair, but something about them just isn’t working right, and I can’t figure it out myself. That’s when I call CE for free technical support over the phone. That’s right – FREE technical support.

Their knowledgeable support reps are more than happy to answer my questions or walk me through the process of solving the problem. Most of the time we can figure out what’s wrong over the phone. Other times, I end up sending in my drive-thru equipment for diagnosis and repair.

If you’ve never used Commercial Electronics for your drive-thru headset repairs, there’s never been a better time than now to see how we can make your life as a QSR owner or operator easier.

For a limited time, we’re offering up to 50% off on up to five drive-thru headset repairs for new CE customers. And that covers all brands, including HME, Panasonic and 3M. For example, we’ll repair any brand belt pac for only $75, and only $95 for any brand AIO drive-thru headset repair. If you’ve been putting off needed repairs, now’s the time to give us a try!

How To Get Your Savings

Saving on your headsets repairs is simple:

• Click and print our new customer coupon <https://www.cerepairs.com/half-off-aio-repairs>.
• Place it in a box with your broken drive-thru equipment
• Print a UPS return service label <https://www.cerepairs.com/?pg=SendRepair> for FREE INBOUND SHIPPING and place it on the box
• Drop the box off at any authorized UPS service location, or give it to your UPS driver

Did you know that we also provide same-day service and a 4-month warranty on all drive-thru repairs? These are just some of the reasons why CE is the #1 choice in drive-thru headset repairs – for first-time and long-time customers.

There are many different types and brands of drive-thru equipment in use today. So when your equipment breaks down and needs repair, it can be hard to know where to go to get it fixed.

At Commercial Electronics, we repair all brands and models of drive-thru equipment, including HME, Panasonic and 3M. CE is the only independent HME factory-approved and trained facility in the U.S. But our experienced technicians are also trained to provide drive-thru repairs for Panasonic and 3M equipment as well.

As your one-stop drive-thru repair shop, we offer:

• Fast, dependable service
• Same-day repair service on many models
• Live tech support on all brands and models
• Free inbound shipping on all drive-thru repairs

Okay, so I’m not the most organized person in the world. But thanks to CE, I don’t have to be when it comes to troubleshooting my drive-thru equipment.

I’m one of those people who always says that one day I’ll get around to organizing my office. But when you manage several QSRs with round-the-clock drive-thrus, it seems like there’s never enough time to do it. So when I have problems with my drive-thru headsets or timer system, the odds of finding the manual I need to identify and resolve the issue are not good.

This used to be a huge problem until I switched to CE for all my drive-thru maintenance and repairs. Now, if I can’t locate the operating instructions for my HME belt-pac or audio system, I simply log on to the CE website and browse their extensive online library of manuals and reference guides. Once I find the right document, one click of the mouse is all it takes to download a .pdf file and find the information I need.

What amazes me is the size of the library. In addition to wireless communication systems, it also contains manuals for message repeaters, timer systems, battery chargers, accessories and even software. In short, everything I need to troubleshoot my HME drive-thru equipment.

As a professional restaurant manager, I have worked for many large, national QSR chains throughout my career. I can tell you that no matter who you work for, one of the biggest aggravations for any manager is when drive-thru equipment breaks down, especially during busy dayparts. It only takes one broken headset or timer system malfunction to throw a monkey wrench into the entire operation.

One of the most important lessons I learned early on was the importance of having a reliable drive-thru equipment repair vendor – one you could count on for fast service and quality drive-thru repairs.  And now that I own and operate a couple of QSRs in my hometown in the Midwest, it has become more important than ever to have a good relationship with a trusted repair vendor.

That’s why I rely on Commercial Electronics (CE) whenever my drive-thru equipment needs fixing. They offer free inbound shipping on all repairs. I can get advance equipment exchange on most components, which really comes in handy. And unlike some repair firms that use cheap after-market replacement parts, CE uses quality parts in all their repairs.