CE is the expert when it comes to repairing drive-thru equipment. But we understand there are times when it can be faster and more efficient for you to resolve equipment problems in your own store. Not only does it save time and money, it also provides the satisfaction of doing it yourself.

That’s why we offer a full drive-thru repair help center, which offers three different ways to help you troubleshoot equipment problems:

• Downloadable user manuals. These cover everything from how to register a beltpac to recording and sending messages and much more. Browse more than three-dozen different manuals to find the one you need.

• Live technical support. Call 877-731-0334 and our drive-thru repair experts will answer your questions free of charge.

• Drive-thru repair FAQs.  Sometimes all you need is a little information to solve the problem. For your convenience, we provide a list of frequently asked questions about drive-thru repairs and products.

The other day, my cell phone stopped working for no good reason. My carrier said they would be happy to fix it – just put it in the mail or send it in via UPS. That seemed reasonable, until they told me I had to pay for the shipment.

That’s one reason I send all my drive-thru equipment repairs to CE. When I need a timer or drive-thru headsets fixed, I can count on them to do it quickly and do it right. Plus, they don’t charge me for the inbound shipping. I simply fill out a short online form, print out the shipping label, and have the UPS driver come pick up it at my restaurant.

CE also backs their drive-thru repairs with a 4-month warranty. If the equipment breaks down again or doesn’t work properly during that time, they’ll fix it for free. And of course, there’s no charge for the inbound shipment. So far I haven’t had to send any repairs back a second time. But it’s nice to know that option is available if I ever need it.

Just about every QSR with a drive-thru uses wireless technology to power their drive-thru headsets and timer systems. But in an emergency situation, a cabled intercom system can keep your drive-thru lane in business until your drive-thru system repair is complete. A cabled intercom also offers a cost-effective alternative to wireless for low-volume drive-thru operations.

The CE C-15 cabled intercom drive-thru system delivers easy operation and one-touch convenience at a very affordable price. Our new and refurbished systems include cable, power supply, and mounting kit, and offer the following features:

• Touch-panel switch
• Power-on
• Standby
• Presence-alert
• Talk and listen indicator lights
• Internal microphone for clear communication

We also repair existing cabled intercom systems, and carry a full line of accessories and replacement parts. If you’re thinking about getting a cabled intercom as a backup, or need any drive-thru repairs, give CE a call at 877-731-0334.

If you’ve never used Commercial Electronics for your drive-thru headset repairs, there’s never been a better time than now to see how we can make your life as a QSR owner or operator easier.

For a limited time, we’re offering up to 50% off on up to five drive-thru headset repairs for new CE customers. And that covers all brands, including HME, Panasonic and 3M. For example, we’ll repair any brand belt pac for only $75, and only $95 for any brand AIO drive-thru headset repair. If you’ve been putting off needed repairs, now’s the time to give us a try!

How To Get Your Savings

Saving on your headsets repairs is simple:

• Click and print our new customer coupon <https://www.cerepairs.com/half-off-aio-repairs>.
• Place it in a box with your broken drive-thru equipment
• Print a UPS return service label <https://www.cerepairs.com/?pg=SendRepair> for FREE INBOUND SHIPPING and place it on the box
• Drop the box off at any authorized UPS service location, or give it to your UPS driver

Did you know that we also provide same-day service and a 4-month warranty on all drive-thru repairs? These are just some of the reasons why CE is the #1 choice in drive-thru headset repairs – for first-time and long-time customers.

There are many different types and brands of drive-thru equipment in use today. So when your equipment breaks down and needs repair, it can be hard to know where to go to get it fixed.

At Commercial Electronics, we repair all brands and models of drive-thru equipment, including HME, Panasonic and 3M. CE is the only independent HME factory-approved and trained facility in the U.S. But our experienced technicians are also trained to provide drive-thru repairs for Panasonic and 3M equipment as well.

As your one-stop drive-thru repair shop, we offer:

• Fast, dependable service
• Same-day repair service on many models
• Live tech support on all brands and models
• Free inbound shipping on all drive-thru repairs

As a professional restaurant manager, I have worked for many large, national QSR chains throughout my career. I can tell you that no matter who you work for, one of the biggest aggravations for any manager is when drive-thru equipment breaks down, especially during busy dayparts. It only takes one broken headset or timer system malfunction to throw a monkey wrench into the entire operation.

One of the most important lessons I learned early on was the importance of having a reliable drive-thru equipment repair vendor – one you could count on for fast service and quality drive-thru repairs.  And now that I own and operate a couple of QSRs in my hometown in the Midwest, it has become more important than ever to have a good relationship with a trusted repair vendor.

That’s why I rely on Commercial Electronics (CE) whenever my drive-thru equipment needs fixing. They offer free inbound shipping on all repairs. I can get advance equipment exchange on most components, which really comes in handy. And unlike some repair firms that use cheap after-market replacement parts, CE uses quality parts in all their repairs.

With the hectic rush of summer winding down and the flow of tourists dissipating, many of you are now able to catch your breath and examine your drive-thru equipment. It isn’t uncommon to find problems in your drive-thru headsets during the summer months. This is one of the busiest seasons of the year and when your employees are in a hurry, they are more likely to nick a belt-pac or ding a headset on kitchen surfaces. If you have any damaged equipment, whether a broken mic boom or poor audio quality, we have the perfect solution.   

CE helps drive-thru lanes stay open and owner’s pockets stay full by providing protection plans that cover everything from basic drive-thru headset repairs to base station exchanges and drive-thru timer repairs. Depending on your needs and budget, CE has the right fit for you. The best part of it –there are no long-term contracts! Here are some things you can expect with all of CE’s protection plans:

Fixed, Low Monthly Payments –One of the fears of equipment breaking down is the unexpected cost for repair. With CE’s protection plans you pay a fixed, low monthly fee so there will never be a question as to how much the repair will be.

Unlimited Repairs –With unlimited repairs, you don’t have to worry if more than one or two drive-thru headsets break down in the same month. CE will allow you to send in as many drive-thru repairs as you need to ensure your QSR is running the way you expect.

Reduced Downtime –Nobody has time for broken equipment, especially in a fast-paced environment like a quick-service restaurant. Many of CE’s protection plans include advance exchange. So if a drive-thru headset breaks down, or if your base station stops working, all you need to do is call CE and a replacement will be overnighted to you. Just return your broken drive-thru equipment once you’ve received your replacement.

Quality Parts and Service –CE uses the best quality manufacturer and aftermarket parts. To ensure every repair is done right the first time, a thorough, 35-point inspection is administered for each piece of equipment.

Any Model, Any Brand –CE repairs equipment for every major QSR drive-thru related brand, including HME, 3M and Panasonic. With this type of flexibility you can purchase protection plans for all of your drive-thru equipment at one place.

Drive-thru maintenance is a critical part of running a quick-service restaurant. Most managers do a great job of keeping the exterior of the building clean and menu items and prices up to date, but many forget about the most important piece of the puzzle – their drive-thru equipment. Since ordering is impossible without communication, it is essential that your drive-thru headsets are always in tip-top shape. Whether you need a new drive-thru battery, ear foam replacement, or a complete drive-thru headset repair, CE has the solution for you.

Drive-Thru Repairs—If you have a broken headset or belt-pac send it to CE for repair. It will be fixed and shipped within 24 hours of receipt. Not only that, but you’ll also receive a four-month warranty with your repair. In the unlikely event that it breaks again within that time period, you’ll be able to send it in for a free repair.* For your convenience, CE provides free inbound shipping labels. Get yours here.

Advance Exchange—If you aren’t able to wait for a repair, CE will overnight replacement equipment to you for the price of a repair plus a small fee. Once you receive the replacement equipment it becomes yours, and all you have to do is send your broken equipment back to CE.

Accessories—If your drive-thru headsets are functioning but could use a little freshening up, CE also has an online shopping cart for small accessories. You can purchase anything from a new drive-thru battery or ear pad to microphone covers, belts and battery doors.

Technical Support—Aren’t sure what’s wrong with your headset, belt-pac or drive-thru timer? Call CE’s technical support at 877-731-0334. They will diagnose the problem and either help you fix it over the phone or provide next steps to take. For serious issues that require assistance on-site, or if you need help with installing any drive-thru equipment, CE also has a network of onsite technicians nationwide that can help.

From drive-thru repairs and accessories to technical support and nationwide installation, CE provides everything you need to keep your drive-thru up and running. If you have any questions regarding these services or would like to learn more, please visit www.cerepairs.com or call 877-731-0334.

During the summer months most quick-service restaurants extend their store hours to satisfy the increase flow of customers. As a result of the influx of traffic, drive-thru equipment takes a beating more than any other time of year. If unprepared, you could end up spending hundreds of unbudgeted dollars on drive-thru repairs.

Luckily for you, CE provides drive-thru protection plans at a fixed, low monthly fee so you won’t have to worry about unforeseen expenses or lengthy downtime without drive-thru equipment. Here is how it works:

1. Choose the Drive-Thru Protection Plan that best fits your store’s needs.

2. Pay a low, fixed monthly rate and CE will repair or replace any drive-thru equipment on your plan.

3. Your store stays up and running.

Choose any protection plan and receive the following benefits:

-Unlimited drive-thru repairs

-Reduced downtime

-No long-term contracts

-Any model, any brand

-Highest quality parts and service

-Peace of mind

Class isn’t quite back in session, but that doesn’t mean you can’t learn something new. Most quick-service restaurants spend anywhere from hundreds to thousands of dollars on drive-thru repairs each year. But did you know that you can cut that dollar amount down significantly just by performing routine maintenance on your drive-thru equipment? Here are a few simple steps that, if followed, will help dramatically reduce your drive-thru repair bill:

Avoid Liquids

Electrical components and liquids simply don’t mix. Keep water and any other solvents away from your drive-thru headsets. If a headset does fall into some form of liquid, take the battery out immediately and allow your headset to dry completely before attempting to turn it on again.

Battery Performance

For best sound quality, make sure you are using freshly charged batteries. If your drive-thru battery gets low, swap it out with a fully charged battery from the charging station. Also be aware of the age of your batteries. Most will have a manufacture date printed on them. If you’re operating with a drive-thru battery that is more than one and a half to two years old and you’re having issues with sound quality, chances are you may need new batteries. 

Clean and Test-

Routine cleaning is one of the most important steps of maintaining your drive-thru headsets. Pick one day a week and set time aside to thoroughly clean each one. Once you have finished cleaning, test each headset to make sure it’s working correctly. If you come across a broken or non-operable headset put it aside until you have completed testing the rest.

When a drive-thru headset repair is needed, place the broken equipment in a box and print out a free shipping label from our website. Simply attach the label to the box and drop it off at a UPS facility or hand it to your UPS driver. CE also offers current customer and new customer promotions. Check the special offers tab to see if there is a coupon for your drive-thru repair.

Check back next week to learn more about drive-thru maintenance. If you have a specific question regarding any of your drive-thru equipment, call CE at 877-731-0334.